Gaya APA
Fitzsimmons, James A, Mona J. Fitzsimmons. (1994).
Service Management For Competitive Advantage .
New York:
McGraw-Hill.
Gaya Chicago
Fitzsimmons, James A, Mona J. Fitzsimmons.
Service Management For Competitive Advantage.
New York:
McGraw-Hill,
1994.
Buku.
Gaya MLA
Fitzsimmons, James A, Mona J. Fitzsimmons.
Service Management For Competitive Advantage.
New York:
McGraw-Hill,
1994.
Buku.
Gaya Turabian
Fitzsimmons, James A, Mona J. Fitzsimmons.
Service Management For Competitive Advantage.
New York:
McGraw-Hill,
1994.
Buku.