Gaya APA
Fitzsimmons, James A, Mona J. Fitzsimmons, Bordoloi, Sanjeev. (2014).
Service Management: Operation, Strategy, Information Technology (Eighth Edition).
New York:
McGraw-Hill.
Gaya Chicago
Fitzsimmons, James A, Mona J. Fitzsimmons, Bordoloi, Sanjeev.
Service Management: Operation, Strategy, Information Technology.
Eighth Edition
New York:
McGraw-Hill,
2014.
Buku.
Gaya MLA
Fitzsimmons, James A, Mona J. Fitzsimmons, Bordoloi, Sanjeev.
Service Management: Operation, Strategy, Information Technology.
Eighth Edition
New York:
McGraw-Hill,
2014.
Buku.
Gaya Turabian
Fitzsimmons, James A, Mona J. Fitzsimmons, Bordoloi, Sanjeev.
Service Management: Operation, Strategy, Information Technology.
Eighth Edition
New York:
McGraw-Hill,
2014.
Buku.