Gaya APA
Fitzsimmons, James A, Mona J. Fitzsimmons. (2011).
Service Management: Operation, Strategy, Information Technology (Seventh Edition).
Boston:
McGraw-Hill.
Gaya Chicago
Fitzsimmons, James A, Mona J. Fitzsimmons.
Service Management: Operation, Strategy, Information Technology.
Seventh Edition
Boston:
McGraw-Hill,
2011.
Buku.
Gaya MLA
Fitzsimmons, James A, Mona J. Fitzsimmons.
Service Management: Operation, Strategy, Information Technology.
Seventh Edition
Boston:
McGraw-Hill,
2011.
Buku.
Gaya Turabian
Fitzsimmons, James A, Mona J. Fitzsimmons.
Service Management: Operation, Strategy, Information Technology.
Seventh Edition
Boston:
McGraw-Hill,
2011.
Buku.