Gaya APA
Anderson, Kristin, Kerr, Carol. (2002).
Customer Relationship Management .
New York:
McGraw-Hill.
Gaya Chicago
Anderson, Kristin, Kerr, Carol.
Customer Relationship Management.
New York:
McGraw-Hill,
2002.
Buku.
Gaya MLA
Anderson, Kristin, Kerr, Carol.
Customer Relationship Management.
New York:
McGraw-Hill,
2002.
Buku.
Gaya Turabian
Anderson, Kristin, Kerr, Carol.
Customer Relationship Management.
New York:
McGraw-Hill,
2002.
Buku.