APA Style
Fitzsimmons, James A, Mona J. Fitzsimmons, Bordoloi, Sanjeev. (2014).
Service Management: Operation, Strategy, Information Technology (Eighth Edition).
New York:
McGraw-Hill.
Chicago Style
Fitzsimmons, James A, Mona J. Fitzsimmons, Bordoloi, Sanjeev.
Service Management: Operation, Strategy, Information Technology.
Eighth Edition
New York:
McGraw-Hill,
2014.
Monograf/Buku.
MLA Style
Fitzsimmons, James A, Mona J. Fitzsimmons, Bordoloi, Sanjeev.
Service Management: Operation, Strategy, Information Technology.
Eighth Edition
New York:
McGraw-Hill,
2014.
Monograf/Buku.
Turabian Style
Fitzsimmons, James A, Mona J. Fitzsimmons, Bordoloi, Sanjeev.
Service Management: Operation, Strategy, Information Technology.
Eighth Edition
New York:
McGraw-Hill,
2014.
Monograf/Buku.