Gaya APA
Fitzsimmons, James A, Mona J. Fitzsimmons. (2008).
Service Management: Operation, Strategy, Information Technology (Sixth Edition).
New York:
McGraw-Hill.
Gaya Chicago
Fitzsimmons, James A, Mona J. Fitzsimmons.
Service Management: Operation, Strategy, Information Technology.
Sixth Edition
New York:
McGraw-Hill,
2008.
Buku.
Gaya MLA
Fitzsimmons, James A, Mona J. Fitzsimmons.
Service Management: Operation, Strategy, Information Technology.
Sixth Edition
New York:
McGraw-Hill,
2008.
Buku.
Gaya Turabian
Fitzsimmons, James A, Mona J. Fitzsimmons.
Service Management: Operation, Strategy, Information Technology.
Sixth Edition
New York:
McGraw-Hill,
2008.
Buku.