Gaya APA

Peters, Jan Hendrik. (1999). Service Management: Management the Image . Jakarta: Universitas Trisakti.

Gaya Chicago

Peters, Jan Hendrik. Service Management: Management the Image. Jakarta: Universitas Trisakti, 1999. Buku.

Gaya MLA

Peters, Jan Hendrik. Service Management: Management the Image. Jakarta: Universitas Trisakti, 1999. Buku.

Gaya Turabian

Peters, Jan Hendrik. Service Management: Management the Image. Jakarta: Universitas Trisakti, 1999. Buku.