Gaya APA
Peters, Jan Hendrik. (1999).
Service Management: Management the Image .
Jakarta:
Universitas Trisakti.
Gaya Chicago
Peters, Jan Hendrik.
Service Management: Management the Image.
Jakarta:
Universitas Trisakti,
1999.
Buku.
Gaya MLA
Peters, Jan Hendrik.
Service Management: Management the Image.
Jakarta:
Universitas Trisakti,
1999.
Buku.
Gaya Turabian
Peters, Jan Hendrik.
Service Management: Management the Image.
Jakarta:
Universitas Trisakti,
1999.
Buku.