Gaya APA
Zikmund, William, Raymond McLeod, JR., Faye W. Gilbert. (2003).
Customer Relationship Management: Integrating Marketing Strategy and Information Technology .
USA:
John Wiley & Sons.
Gaya Chicago
Zikmund, William, Raymond McLeod, JR., Faye W. Gilbert.
Customer Relationship Management: Integrating Marketing Strategy and Information Technology.
USA:
John Wiley & Sons,
2003.
Buku.
Gaya MLA
Zikmund, William, Raymond McLeod, JR., Faye W. Gilbert.
Customer Relationship Management: Integrating Marketing Strategy and Information Technology.
USA:
John Wiley & Sons,
2003.
Buku.
Gaya Turabian
Zikmund, William, Raymond McLeod, JR., Faye W. Gilbert.
Customer Relationship Management: Integrating Marketing Strategy and Information Technology.
USA:
John Wiley & Sons,
2003.
Buku.