Gaya APA
Carlaw, Peggy, Deming, Vasudha Kathleen. (1999).
The big book of customer service training games: quick, fun activities for training customer service reps, salespeople, and anyone else who deals withcustomer .
New York:
McGraw-Hill.
Gaya Chicago
Carlaw, Peggy, Deming, Vasudha Kathleen.
The big book of customer service training games: quick, fun activities for training customer service reps, salespeople, and anyone else who deals withcustomer.
New York:
McGraw-Hill,
1999.
Buku.
Gaya MLA
Carlaw, Peggy, Deming, Vasudha Kathleen.
The big book of customer service training games: quick, fun activities for training customer service reps, salespeople, and anyone else who deals withcustomer.
New York:
McGraw-Hill,
1999.
Buku.
Gaya Turabian
Carlaw, Peggy, Deming, Vasudha Kathleen.
The big book of customer service training games: quick, fun activities for training customer service reps, salespeople, and anyone else who deals withcustomer.
New York:
McGraw-Hill,
1999.
Buku.