Gaya APA
Tjiptono, Fandy. (2012).
Service Management: Mewujudkan Pelayanan Prima (Ed. 2).
Yogyakarta:
Andi.
Gaya Chicago
Tjiptono, Fandy.
Service Management: Mewujudkan Pelayanan Prima.
Ed. 2
Yogyakarta:
Andi,
2012.
Buku.
Gaya MLA
Tjiptono, Fandy.
Service Management: Mewujudkan Pelayanan Prima.
Ed. 2
Yogyakarta:
Andi,
2012.
Buku.
Gaya Turabian
Tjiptono, Fandy.
Service Management: Mewujudkan Pelayanan Prima.
Ed. 2
Yogyakarta:
Andi,
2012.
Buku.