Gaya APA
Tjiptono, Fandy. (2005).
Prinsip-Prinsip Total Quality Service (TQS) .
Yogyakarta:
Andi Offset,.
Gaya Chicago
Tjiptono, Fandy.
Prinsip-Prinsip Total Quality Service (TQS).
Yogyakarta:
Andi Offset,,
2005.
Buku.
Gaya MLA
Tjiptono, Fandy.
Prinsip-Prinsip Total Quality Service (TQS).
Yogyakarta:
Andi Offset,,
2005.
Buku.
Gaya Turabian
Tjiptono, Fandy.
Prinsip-Prinsip Total Quality Service (TQS).
Yogyakarta:
Andi Offset,,
2005.
Buku.