Gaya APA

Tjiptono, Fandy. (2005). Prinsip-Prinsip Total Quality Service (TQS) . Yogyakarta: Andi Offset,.

Gaya Chicago

Tjiptono, Fandy. Prinsip-Prinsip Total Quality Service (TQS). Yogyakarta: Andi Offset,, 2005. Buku.

Gaya MLA

Tjiptono, Fandy. Prinsip-Prinsip Total Quality Service (TQS). Yogyakarta: Andi Offset,, 2005. Buku.

Gaya Turabian

Tjiptono, Fandy. Prinsip-Prinsip Total Quality Service (TQS). Yogyakarta: Andi Offset,, 2005. Buku.